Web Orders Return Policy
Please get in touch via email if you have any queries regarding your order at;
How many days do I have to return a product?
The Consumer Contracts Regulations 2013 say:
- 14 days - After receiving your goods, in most cases, you can change your mind and get a full refund.
*Your consumer Rights are not affected.*
Condition of returned items.
Any return is subject to the following conditions:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Orders which are cut, made to measure or mixed to your requirements cannot be exchanged or refunded.
- For hygiene reasons, Rodent Traps / Baits cannot be returned if used or opened.
*Returned items are eligible for a full refund, however if we find the item has been used and not in the original packaging, a 20% restocking/administration fee may be deducted from the total amount paid.
Returns are payable by the customer unless we have advised otherwise, all returns can be sent to:-