Refund Policy

Web Orders Return Policy

Please get in touch via email if you have any queries regarding your order at;

 How many days do I have to return a product?

The Consumer Contracts Regulations 2013 say:

  • 14 days - After receiving your goods, in most cases, you can change your mind and get a full refund.

*Your consumer Rights are not affected.* 

Condition of returned items.

Any return is subject to the following conditions:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Orders which are cut, made to measure or mixed to your requirements cannot be exchanged or refunded.
  • For hygiene reasons, Rodent Traps / Baits cannot be returned if used or opened.

*Returned items are eligible for a full refund, however if we find the item has been used and not in the original packaging, a 20% restocking/administration fee may be deducted from the total amount paid.

Returns are payable by the customer unless we have advised otherwise, all returns can be sent to:-

Stewart & Gibson Ltd
25-27 Main Street
Co. Down
BT24 8DR